Clear Thinking Wellbeing & Coaching Solutions
Clear Thinking Wellbeing & Coaching Solutions respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains what personal information we may collect, why we collect it, how we use and protect it, how long we may keep it, who we may share it with and the rights you have in relation to your personal information.
This notice applies when you visit our website; contact us or make an enquiry; book or receive coaching, hypnotherapy, supervision or another Clear Thinking service; purchase or download a digital resource; attend a workshop, programme or learning activity; or otherwise communicate with us in connection with our services.
Who we are
Clear Thinking Wellbeing & Coaching Solutions provides coaching, NLP, hypnotherapy, supervision, wellbeing, HR and learning and development services and digital resources to individuals and organisations.
For the purposes of UK data protection law, Clear Thinking Wellbeing & Coaching Solutions is responsible for the personal information it collects and uses.
Website: www.clearthinkingnlp.com
If you have any questions about this Privacy Notice or how your information is handled, you can contact us through the website.
What personal information we may collect
The personal information we collect will depend on how you interact with us and which services you use.
This may include:
• your name and contact details;
• email address and telephone number;
• information you provide when making an enquiry;
• appointment and booking information;
• information about services you have purchased or received;
• payment and transaction information;
• correspondence between you and Clear Thinking;
• coaching goals, reflections and agreed actions;
• appropriate notes made in connection with coaching, hypnotherapy, supervision or other client work;
• information you voluntarily provide during our work together;
• feedback or testimonials you choose to provide; and
• information generated through your use of our website.
We aim to collect only the personal information that is relevant and reasonably necessary to provide our services and operate the business.
How we collect your information
We may collect information directly from you when you:
• complete a contact form;
• contact us by email or another agreed communication method;
• arrange or attend a session;
• complete information associated with a coaching, hypnotherapy or other service or programme;
• purchase or download a resource;
• make a payment;
• provide feedback; or
• interact with our website.
We may also receive limited information from organisations that provide services on our behalf, such as payment processors and digital-product platforms.
How and why we use your information
We may use your personal information to:
• respond to enquiries;
• arrange appointments and bookings;
• provide coaching, NLP, hypnotherapy, supervision, HR, learning and development or other agreed services;
• communicate with you about your sessions, services or programme;
• support the coaching or development process;
• process purchases and payments;
• provide access to digital resources;
• maintain appropriate business and client records;
• manage our professional relationship with you;
• meet legal, regulatory, insurance, tax or accounting requirements;
• maintain and improve our website and services;
• respond to concerns or complaints; and
• protect the legitimate interests and security of Clear Thinking and its clients.
We will not use your personal information for purposes that are incompatible with the reason it was collected unless we have a lawful reason to do so.
Our lawful bases for using your information
UK data protection law requires us to have a lawful reason for collecting and using your personal information. Depending on the circumstances, we may rely on:
Contract – where processing is necessary to take steps at your request before entering into an agreement with you or to provide a service you have agreed to purchase.
Legal obligation – where we need to use or retain information to comply with a legal requirement, such as financial or tax obligations.
Legitimate interests – where it is reasonably necessary for operating and protecting the business, administering our services, responding to enquiries or improving our services, provided those interests do not override your rights and interests.
Consent – where we specifically ask for and rely upon your consent for a particular use of your information. Where we rely on consent, you may withdraw it at any time.
Different lawful bases may apply to different types and uses of personal information.
Sensitive and special category information
During coaching, NLP, hypnotherapy, wellbeing or other client work, you may choose to share information that is considered special category data under data protection law. This may include information relating to your physical or mental health and, where relevant, other categories of information given additional protection under data protection law.
We do not ask you to disclose more sensitive information than is reasonably necessary for the service being provided.
Where special category information is processed, we will only do so where an appropriate lawful basis and additional condition under applicable data protection law applies.
We take particular care with sensitive information and aim to collect, record and retain only information that is relevant and necessary.
Coaching, hypnotherapy and client records
Where you work with Clear Thinking as a client, we may keep appropriate records to support our professional relationship, provide the agreed service and maintain appropriate professional and business records.
These may include:
• contact and booking information;
• agreements and consent records;
• concise session notes;
• agreed goals and actions;
• relevant correspondence; and
• payment records.
We follow a principle of data minimisation, meaning we aim to record only information that is relevant and reasonably necessary. We do not seek to create a detailed record of everything discussed during a coaching, NLP or hypnotherapy session.
Client records are treated as confidential and access is limited to what is reasonably necessary.
Confidentiality and professional supervision
Information shared during coaching and other client work is treated as confidential, subject to professional, safeguarding and legal limitations.
Aspects of client work may be discussed in professional supervision for the purposes of reflective practice, quality assurance and maintaining appropriate professional standards. Wherever reasonably possible, information will be anonymised and identifying information will not be shared.
There may be circumstances where information needs to be disclosed, for example where disclosure is required by law or there is a serious safeguarding or safety concern. Where appropriate and possible, this will be discussed with you.
Contact forms
We use contact forms on our website so that you can make an enquiry, request information or contact us about our services.
When you submit a form, we use the information you provide to respond to your enquiry and, where appropriate, take steps towards providing a service.
Our website may use services designed to protect forms from spam and misuse. Where third-party services are used, their own privacy terms may also apply.
Payments and digital purchases
We use third-party providers to process payments and deliver digital products. These may include PayPal and Payhip.
These providers may share information with us that is necessary to administer your transaction, such as your name, email address, purchase details and payment status. We do not receive or store your full payment-card or banking details when these are processed by the payment provider.
PayPal and Payhip process information in accordance with their own privacy policies.
Website analytics and cookies
We may use website analytics and similar technologies to understand how our website is being used, maintain its performance and improve the experience for visitors.
The information collected will depend on the technologies and website services in use.
Where cookies or similar technologies require consent under applicable law, they will only be used in accordance with the relevant consent requirements.
Please refer to any cookie information or settings available on our website for further details.
Who we may share your information with
We do not sell your personal information.
Where reasonably necessary, we may share information with organisations that help us operate the business or provide our services. These may include:
• website and hosting providers;
• email and communication providers;
• payment processors;
• digital-product and resource-delivery platforms;
• professional advisers such as accountants, insurers or legal advisers where necessary;
• professional supervision, normally using anonymised information; and
• regulatory, legal or public authorities where disclosure is required or permitted by law.
We aim to share only the information reasonably necessary for the relevant purpose.
Where a third-party provider acts independently in relation to your personal information, its own privacy notice may also apply.
International data transfers
Some of the third-party services or technology providers we use may process or store personal information outside the United Kingdom.
Where this happens, we will take reasonable steps to ensure that appropriate safeguards required by applicable data protection law are in place.
How we protect your information
We take reasonable and appropriate steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
These measures include limiting access to client information and using appropriate security measures for the systems and services through which personal information is stored or processed.
No electronic storage or communication system can be guaranteed to be completely secure, but we take the protection and confidentiality of personal information seriously.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, professional, insurance, tax and accounting requirements.
Client records
Core records relating to coaching, NLP, hypnotherapy and other individual client services will normally be retained for up to seven years following the end of the client relationship. This may include agreements and consent records, relevant correspondence and concise session or client notes.
Information that is no longer required may be securely deleted earlier. In some circumstances, information may need to be retained for longer where there is an ongoing complaint, legal matter, insurance claim or another lawful reason for doing so.
Enquiries
General enquiries that do not result in an ongoing client relationship will normally be retained for no longer than 12 months.
Financial and transaction records
Financial, payment and transaction information will be retained for the periods necessary to meet applicable accounting, tax and legal requirements.
Other correspondence and records
Routine administrative correspondence and duplicate information will be deleted when it is no longer reasonably required.
At the end of the applicable retention period, personal information will be securely deleted, destroyed or anonymised unless there is a lawful reason for its continued retention.
Your data protection rights
Depending on the circumstances, data protection law may give you rights in relation to your personal information.
These may include the right to:
• request access to personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how your information is used in certain circumstances;
• object to certain uses of your personal information;
• request transfer of certain information where the right to data portability applies; and
• withdraw consent at any time where we rely on consent.
These rights are not absolute and may not apply in every circumstance.
If you wish to exercise any of your data protection rights, please contact Clear Thinking using the contact details provided on our website.
We may need to confirm your identity before responding to a request.
Marketing communications
We will only send electronic marketing communications where we have an appropriate lawful basis for doing so.
Where you choose to join the Clear Thinking Community, we will collect your email address for the purpose of sending you occasional useful tools, reflections, resources, updates and information about Clear Thinking products and services.
We use MailerLite to manage our email marketing subscriber list and to send emails to subscribers. Your personal information may therefore be processed by MailerLite on our behalf.
Where marketing is based on your consent, you can withdraw that consent at any time.
You can also ask us to stop sending marketing communications by contacting us or by using the unsubscribe link in our emails.
Complaints
If you have concerns about how Clear Thinking has handled your personal information, please contact us in the first instance so that we have the opportunity to investigate and respond.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Further information about your data protection rights and how to raise a concern is available from the Information Commissioner’s Office.
Links to other websites
Our website may contain links to other websites or third-party services.
Clear Thinking is not responsible for the privacy practices of external websites. We encourage you to read the privacy information provided by those organisations when you visit their websites or use their services.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, business practices, technology or legal requirements.
The latest version will be published on our website and the date at the bottom of this notice will show when it was most recently updated.
Contact us
If you have any questions about this Privacy Notice, how we use your personal information or your data protection rights, please contact:
Clear Thinking Wellbeing & Coaching Solutions
Website: www.clearthinkingnlp.com
You can contact us using the contact details or contact form provided on our website.
Last Updated: August 2026