Our digital products, including workbooks, guides, learning resources and other downloadable materials, are supplied as digital content.
Where you request immediate access to digital content, you expressly consent to the content being supplied before the end of the statutory 14-day cancellation period and acknowledge that your right to cancel will be lost once the download or access to the digital content begins.
For this reason, refunds are not normally available once digital content has been accessed or downloaded. This does not affect your statutory rights where digital content is faulty, not as described or does not otherwise meet the requirements of applicable consumer law.
Appointments may be cancelled or rescheduled with at least 48 hours’ notice.
Cancellations made with less than 48 hours’ notice, or failure to attend an appointment, may result in the session being charged in full.
Where a coaching, hypnotherapy or supervision programme has been purchased, any sessions already provided will be non-refundable. Any applicable statutory cancellation rights for services purchased online are not affected by this policy.
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
Any refund that is due will be returned using the original payment method.
Nothing in this policy affects your statutory rights.